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Customer Service

  • Regularly place new orders to gain revenue/expand business
  • Contact existing base to collect & retain customers
  • Courtesy calls for bill reminders
  • Customer service calls for issues/customer questions

Billing and Invoicing

  • Maintain accounts receivable and accounts payable
  • Contact customers for returned/incorrect invoices
  • Courtesy calls for bill reminders
  • Manually adjust/credit invoices when needed

Repairs and Service

  • Contact customers regarding repairs/service disputes
  • Contact customers regarding scheduled service interruptions
  • Dispatch Service for Repair Resolution
  • Maintain accurate record of service queries and interruptions