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Puerto Rico Consumer Protection Notification

RIGHT TO OBJECT TO YOUR BILL

By provision of Laws 213 of 1996 and Law 33 of 1985, any client has the right to present a claim or objection regarding all or part of the invoice; You have up to twenty (20) days from the sending of the invoice. First, you must object and complain to North American Local by contacting 1-888-247-3903, or in writing to support@northamericanlocal.com. You can also visit the website https://northamericanlocal.com/. If you do not make the payment or have not objected within the 20-day period; North American Local may suspend, disconnect and terminate the service(s). Objection to a charge does not relieve you of payment of unobjected charges.

Puerto Rico Telecommunications Bureau (NET)

If you do NOT agree with the result of the claim, you may request a review from the Puerto Rico Telecommunications Bureau (NET) within a period of thirty (30) calendar days, counted from the notification of the result of the claim; by calling 1 -866-578-5500, 1-787-722-8606, or 1-787-756-0804. You can also send an email to: querellasnet@jrsp.pr.gov or you can send a letter to: NET Complaints Division, 500 Ave. Roberto H. Todd, Santurce, PR 00907-3941 or personally visit the NET offices located at 500 Ave. Roberto H. Todd, Pda. 18 in Santurce.

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